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How portartoto Handles Your Personal Data

Your account information, device activity and wallet details — including anything linked to DANA, OVO or GoPay — are collected and used only as this policy describes. Access and data handling depend on local law and are available where your region permits.

Data collected with your consentWallet details handled securelyYour right to request access or deletionPolicy applies to DANA, OVO, GoPay account linksContact us to update or remove your data
portartoto How portartoto Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you want to access the data we hold on your account, correct something, or ask us to delete it, reach out through any of the channels below. For wallet-related data queries — particularly anything touching your DANA, OVO or GoPay link — include your registered account ID so we can locate the right record without delay. We aim to acknowledge every privacy request within the response window allowed under applicable local law.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly and include your account ID for faster handling.
Email Support Send your privacy request to our support address listed in the account help section. Attach any relevant transaction reference if your query involves a wallet.
Account Help Centre The Help Centre inside your account settings covers the step-by-step process for submitting a formal data access or deletion request.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Wallet credentials for DANA, OVO and GoPay are never stored on our servers — they pass directly to the respective payment processor over a secured connection. Your account password is hashed, and login sessions require OTP verification on new devices. Cookie usage, data retention and third-party data sharing are each described in the sections below.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which lobby sections load correctly. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After account closure, we keep records only as long as local law or financial compliance rules require, then delete them.

Account Security

New-device logins trigger an OTP check to the mobile number on your account. If you did not initiate the login, contact live chat immediately and we will lock the session.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request via live chat or email. We process requests within the window local law sets.

Common Questions About Your Privacy Rights

The questions below cover what we collect, how long we keep it, how your wallet data is handled, and what you can do if you want changes made to the information we hold on your account.

We collect your name, contact details and the wallet you register — DANA, OVO or GoPay. We also log device type, IP address and session activity automatically when you access the lobby.

No. Wallet credentials pass directly to the payment processor over an encrypted connection. We only retain a transaction reference to match the deposit or withdrawal to your account record.

We delete personal data once retention is no longer required by local law or financial compliance rules. The exact period depends on applicable regulations in your eligible region.

Yes. Submit a data access request via live chat or the support email in your account Help Centre. Include your account ID and we will respond within the timeframe local law allows.

Contact us through live chat or email with a deletion request and your account ID. We will confirm what data can be removed and complete the process within the legally required window.

We share data only with payment processors like DANA, OVO or GoPay to complete your transactions, and with fraud-prevention or legal compliance services where required — never for marketing by third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.